Terms and conditions

General information about the company:

Legal business name: Wiley X EMEA, Branch of Wiley X EMEA, LLC, USA (hereinafter referred to as Wiley X)
Address: Søndergade 8-10, 7570 Vemb, Denmark
CVR no: DK 30 24 82 52
Email: B2C: e-com@wileyx.eu / B2B: info@wileyx.eu
Phone: +45 96 93 00 45
Websites: wileyx.dk, wileyx.eu, wileyx.de, wileyx.co.uk
Payment methods: Bank transfer, Dankort, eDankort, Mastercard, Mastercard Debit, VISA, VISA Elektron, Maestro, Anyday, Eurocard, Diners Club and MobilePay. Means of payment may vary between B2C and B2B and may be country specific.
Delivery areas: Europe, Middle East, Africa, India

These terms and conditions apply to all purchases of goods from Wiley X and are divided into B2C (Business to Consumer) and B2B (Business to Business) terms. Purchase of goods requires acceptance of the terms and conditions. The terms and conditions have been prepared in accordance with applicable law, subject to deviations for export sales outside the EU.

1. B2C: Sales to private consumers (Business to Consumer)*

1.1 Ordering
When you order goods on our website, you will receive an order confirmation by e-mail. The purchase agreement is only binding when you receive a final confirmation from us in the form of an invoice. We reserve the right to cancel an order in the event of general obvious price and/or product information errors.

1.2 Prices and payment
All prices include applicable VAT unless otherwise stated. Payment must be made via one of the available, specified payment methods. The amount will only be deducted when the goods are shipped.

If you order goods for delivery outside the European Union, your order may be subject to other fees and taxes not controlled or determined by Wiley X. All orders are shipped from our warehouse in Denmark.

1.3 Delivery
We deliver goods in the specified delivery areas. Delivery time is usually 1-8 working days depending on the destination. Expected delivery times may vary during peak periods. We guarantee delivery within 30 days, provided that the goods are in stock and payment terms are fulfilled, unless the customer is informed otherwise.

The delivery costs vary according to the size of the order and are the responsibility of the customer, unless otherwise, clearly stated. The delivery costs are stated in the ordering phase and also on the order confirmation, which is sent by e-mail when the order is completed.

1.4 Right of withdrawal
The right of withdrawal must be exercised where you purchased your product.

As a consumer, you have a 14-day right of withdrawal, valid from the day you receive your goods.

If you have purchased your goods from us and wish to exercise your right of withdrawal, you must notify us in writing using the form below. You must return the item in its original packaging and unused condition. However, with respect to the original packaging, the item may be briefly tested as if it had been purchased in a physical store.

You bear the shipping costs and risk of using your right of withdrawal.

You can find the form for right of withdrawal here: Form for right of withdrawal

You must return your order to us without undue delay and no later than 14 days after you have provided us with the above-described information. Remember to enclose proof of purchase, such as a copy of your order confirmation or invoice.

If you wish to exercise the right to withdrawal, we will return the payment, including any delivery costs (but only the least costly delivery costs) and excluding any customs and import costs.

If possible, the refund will be made via the means of payment that you used when purchasing. The payment will be returned within 14 days of receipt of the returned goods or receipt of documentation that the goods have been returned to the above address.

Exceptions: The right of withdrawal does not apply to custom-made goods or goods customized to your specifications.

1.5 Gift cards, discount codes and promotions
Gift cards issued free of charge cannot be redeemed for cash. Discount codes cannot be combined with other gift cards, discount codes, or offers.

If an item is offered for free with the purchase of another item (typically during a promotion), the item offered for free cannot be exchanged or redeemed for cash. If you wish to exercise your right of withdrawal, all covered items must be returned in the same shipment.

1.6 Right of complaint
You must assert your right of complaint where you purchased your goods.

As a consumer, you have a 2-year warranty. The warranty covers defects that were present at the delivery time. If you discover a defect, you must contact us as soon as possible using the form below, and no later than 2 months after the defect is discovered. If the claim is approved, we will repair or replace the item at no cost to you.

You can find the form to use for the right of return here: Form for right of complaint

Glasses are also covered by a lifetime warranty for production defects in materials and/or workmanship that are not directly visible or detectable at the time of delivery. However, the lifetime warranty does not apply to glasses with prescription lenses and glasses with color-changing (photochromic) lenses.

Exclusions for lifetime warranty:

- Items purchased through Amazon, eBay or other unauthorized third-party websites or resellers.
- Damage caused by normal use, including but not limited to scratched lenses and frames, surface damage due to interaction with different chemicals or liquids and inappropriate use of the product.
- Defects caused by loss or theft.

Color-changing (photochromic) and laser protection lenses have a life expectancy of 18 months after first exposure to ultraviolet light (UV light).

Unless otherwise documented, the start of use and thus the start of UV exposure is considered to be at the time of delivery. Color-changing (photochromic) and laser protection lenses should therefore be stored in such a way that they are not exposed to UV light when not in use.

1.7 Liability and force majeure
Wiley X cannot be held responsible for delays or non-delivery due to circumstances beyond our control, such as war, strikes, natural disasters or other unforeseeable events.

2. B2B: Sales to business customers (Business to Business)**

2.1 Ordering and contracting
Orders can be placed via our website, e-mail, or by telephone. An agreement is only binding when Wiley X has confirmed the order in writing in the form of an invoice. We reserve the right to change or cancel offers and orders in case of errors or lack of stock.

2.2 Prices and payment
All prices are exclusive of VAT, taxes, and shipping costs. The terms of payment are as stated in this order confirmation, unless otherwise agreed. In case of late payment, we reserve the right to cancel the order or charge interest and fees in accordance with applicable law.

If you order goods for delivery outside the European Union, your order may be subject to other fees and taxes not controlled by Wiley X. All orders are shipped from our warehouse in Denmark.

2.3 Delivery and transfer of risk
Delivery is EXW (Ex Works) from our warehouse, unless otherwise agreed in writing. The risk for the goods passes to the customer upon collection or transfer to the carrier. The delivery time will be confirmed by order confirmation, but we accept no liability for delayed delivery due to circumstances beyond our control.

2.4 Right of complaint
You must assert your right of complaint where you purchased your goods.

Upon receipt of orders, business customers must immediately inspect them for errors and defects. If errors and/or defects are found, these must be reported as soon as possible (within 7 days of receipt at the latest) using the form below.

You can find the form to use for the right of return here: Form for right of complaint

Business customers have a 1-year warranty. The warranty covers defects that were present at the delivery time. If the complaint is approved, we will repair or replace the product at no cost to you.

2.5 Retention of title
Wiley X retains title to the delivered goods until full payment has been received.

2.6 Liability and product liability
Wiley X is not liable for indirect losses, operating losses, or loss of earnings as a result of delays or defects in the goods delivered. Product liability follows the mandatory rules of the Danish Product Liability Act.

2.7 Force majeure
Wiley X is not liable for any failure to fulfil our obligations resulting from force majeure events including, but not limited to, natural disasters, war, strikes, pandemics, transportation disruptions, or other unforeseeable events beyond our control.

3. in the event of a complaint

If you wish to file a complaint, please contact our customer service via email. B2C: e-com@wileyx.eu / B2B: info@wileyx.eu. Alternatively, you have the following options:

- If residing in Denmark: Center for Complaint Resolution
- If residing in the EU outside Denmark: EU Commission's online complaint portal

4. Processing of personal data

Wiley X collects and processes personal data in accordance with applicable data protection legislation, including the EU General Data Protection Regulation (GDPR) and the Danish Data Protection Act, which you can read more about on our website.

5. Choice of law and jurisdiction

Any dispute between Wiley X and a customer (both consumer and business customer) shall be settled in accordance with Danish law. The venue for business customers is Wiley X's registered office, while consumers may choose to bring the case before their local court.

6. Changes in terms and conditions

Wiley X reserves the right to change these terms and conditions without prior notice. Any changes will be published on our website and will apply to orders placed after publication.

These terms were last updated and will enter into force January 1st, 2025.

*Wiley X defines a B2C customer by:
- A B2C/private consumer/customer is defined as a person who purchases goods for personal use and not for the purpose of commercial or business activity. In other words, the consumer is acting as a private individual and not as part of a commercial enterprise.

**Wiley X defines a B2B customer by:
- A B2B/business customer is defined as a customer acting in the course of their business, i.e. a person or company that purchases goods on behalf of the company for the purpose of using them in a commercial, professional or business context.

Note: from 01.01.2025 the following terms and conditions apply - Read them here.

The following terms and conditions are only applicable to Business Sales.

 

1. Interpretation

- Buyer: the person, company, firm, body, or organization who purchases the Goods from the Seller
- Conditions: the terms and conditions set out in this document
- Force Majeure: an event or circumstance beyond a party’s reasonable control
- Goods: the goods (or any part of them) set out in the Order.
- Order: the Buyer’s Order for the Goods, as set out in the Buyer’s purchase Order form
- Seller: Wiley X EMEA LLC (WXE)

 

2. Agreement Basis

2.1

These Conditions apply to Buyers only (business sales / B2B). The Conditions apply to all sales from WXE, unless anything else has been agreed to with the Buyer, in writing.

These Conditions are owned and managed by:

Wiley X EMEA LLC
Søndergade 8-10
7570 Vemb
Denmark
COMPANY VAT nr./CVR code: DK30248252
COMPANY VAT nr./CVR code (valid for Buyers from Great Britain): GB378747043
NATO CAGE nr.: R5814
European DUNS code: 311242221

 

2.2

Goods can be ordered through the website www.wileyx.eu, by telephone, by email, or through consultants from WXE. All Orders containing prescription data must be ordered through online ordering directly to WXE’s business partner, the prescription lens manufacturer Shamir. When the Buyer login on the WXE website www.wileyx.eu, the Buyer can find a direct link to ordering prescription lenses from Shamir on the Buyer’s homepage. WXE does not take/receive prescription Orders via telephone.

 

2.3

When ordering products, the Order is not valid until you have received an order confirmation.

 

2.4

WXE is not liable for typographical errors, technical problems, delivery failures, and similar situations.

 

3. Price and Payment

3.1

The price of the Goods follows the present pricelist for the time of which WXE accepts the Buyers Order, unless something else has been agreed to in writing. All prices are excluding VAT.

 

3.2

WXE is trading in the currencies: GPB, EUR, SEK, NOK, DKK.

 

3.3

WXE is a customer in Danske Bank APS. See the following information and section 3.5 on payment:

Denmark:
Danske Bank
Østergade 4
7500 Holstebro
Denmark

United Kingdom:
Danske Bank A/S London Branch
75 King William Street
London EC4N 7DT
United Kingdom

 

3.4

Wiley X EMEA LLC Bank Account Information

Currency	Reg. / Sort Code / BLZ	Account Number	IBAN Code	Swift Code
DKK	4665	4578177124	DK3030004578177124	DABADKKK
GBP	301281	35007059	GB55DABA30128135007059	DABAG2L
EURO	4665	4578179615	DK9130004578179615	DABADKKK
SEK	1220	4665786277	DK4030004665786277	DABADKKK
NOK	36BB	4665786269	DK6230004665786269	DABADKKK

Please use invoice number/customer number as reference

 

3.5

The Buyer shall pay the invoice in its full currency and in approved funds prior to delivery unless something else has been agreed to between the Buyer and WXE in writing. Payment shall be made to the account nominated in writing by WXE. The Buyer shall bear all costs and charges relating to currency exchange and bank transfers, however, WXE will cover all fees in WXE’s own bank.

 

3.6

By late payments, WXE will add a 3% interest rate per month, plus an additional fee of DKK 99,00 – EUR 12,50 – GPB 11.00 – NOK 119,00 – SEK 119,00 per reminder. WXE will send three reminders before the claim is handed over to the debt collection agency.

 

4. Cancellation

4.1

A Buyer does not have the 14 days right of withdrawal, as consumers have, as defined by the European Consumer Rights Directive article 9. However, at WXE we do offer our Buyers a right to cancellation if it is done within a certain timeframe and through the right channels.

 

4.2

If the Buyer wants to cancel an already placed Order, it is done by sending an email to cancel.order@wileyx.eu marked “CANCEL ORDER”. In the email the Buyer must state: Order date, Buyer’s name and surname, and the order number.

 

4.3

Cancellations must take place before 10.00 AM on the day the Order has been placed. If the Order is placed after 2.00 PM, the cancellation must be made before 8.00 AM the following day. All reported times are Central European Time (CET +1)

 

4.4

Prescription Orders cannot be cancelled, as they are considered customized Orders.

 

5.Delivery

5.1

Delivery time. The Order will usually be shipped the following normal business day after receiving the Order. Deliveries are shipped with UPS, except in Denmark where GLS handles all shipments. The delivery times described below are declared by the shipping companies. WXE cannot be held responsible for a delayed delivery or service from its freight supplier:

- 1 to 3 days for: Denmark, Finland, The Netherlands, Croatia, Luxembourg, Malta, Sweden, Turkey, Germany.
- 3 to 4 days for: Austria, Belgium, Cyprus, Estonia, France, Great Britain, Iceland, Italy, Poland, Czech Republic, Hungary, Vatican
- 4 to 5 days for: Albania, Bosnia and Herzegovina, Ireland, Kosovo, Latvia, Liechtenstein, Lithuania, Macedonia, Moldova, Monaco, Montenegro, Northern Ireland, Norway, Portugal, Romania, Serbia, Slovenia, Spain.
- 5 to 6 days for: Bulgaria, Greece, Slovakia
- 7 to 8 days for: Andorra, San Marino, Greenland, Faroe Islands

If the Buyer’s country is not listed above, the expected delivery time can be given by sending an email to: warehouse@wileyx.eu. 

 

5.2

Track and Trace number. All Orders are sent as package(s) to the Buyer. A Track and Trace number from UPS/GLS will be sent via e-mail to the Buyer once the shipment is collected from the WXE warehouse. Do notice that it may take up to 12 hours before the Track and Trace number gets activated by the shipping company.

 

5.3

Damaged when delivered. If the Goods have been damaged during shipment, the Buyer must immediately contact the shipping company and report the damage.

 

5.4

Transport insurance. All shipping fees include transport insurance, in accordance with the shipping company’s insurance rules.

 

5.5

Delivery costs. Delivery costs are calculated in reference to the number of Goods, their weight and size, and a handling fee.

 

6. Receiving the Goods

6.1

When receiving the Goods, the Buyer is obligated to examine the Goods for any visible damage. If the packaging is damaged or shows any other visible signs of defect, the Buyer must sign the bill of lading, but with reservations for any damage to the content.

 

6.2

If the Buyer rejects a product, they must always contact the WXE customer service by phone +45 96930045 and inform of the rejection of a product. If the packaging is intact, but the Buyer find damages or a defect product after unpacking, please notify customer service by phone at +45 96930045. For evidential reasons, the Buyer should contact WXE by phone at +45 96930045 immediately after having received the Goods. Whether it is visible or not visible damage, please contact customer service to solve the problem.

 

7. Claims

7.1

Claims due to mistakes, defects or issues when ordering or when receiving the Goods. WXE offers an exchange or return, if the Buyer, upon receiving the Goods, becomes aware of any issues or mistakes in relation to the Buyer’s Order. The Buyer must make this claim within ‘reasonable time’ after becoming aware of the issue. If the Buyer makes the claim within 14 days, from having received the Goods, the claim will always have been made in time. The Buyer must immediately after having observed the issue, contact WXE to arrange a refund/exchange. Alle delivery costs in relation to the return to WXE shall be paid by the Buyer.

 

7.2 

Claims due to manufacturing errors. WXE offers a lifetime right of claim on products if the problem with the product is a result of manufacturing defects in materials and/or workmanship. However, some product categories are not included in this lifetime deal. Please see section 8.1-8.4 on WXE product warranties, regarding product malfunctions because of manufacturing defects.

 

7.3

If the Buyer wish to return a large or fragile product that requires a special transportation, the Buyer must call WXE’s customer service on +45 96930045, for details on how and where to return the product.

 

7.4 

It is not possible to return the product in person, at the WXE address.

 

7.5

In case of a returned defect or incorrect product to WXE, where the failure of malfunction, specified by the Buyer, cannot be found, WXE will hold back the product and charge the Buyer a handling fee of 15,00€ + shipping costs, before sending it back to the Buyer. WXE will send an invoice on the amount to the Buyer and hold the product at the warehouse until the invoice is registered as paid, at the WXE bank account.

 

7.6

If WXE recognizes that the returned Goods should be covered by the WXE warranties and an agreement with the Buyer includes a refund of the purchase, it is essential that WXE has the necessary bank information, including bank name, registration number and bank account number. For Buyers outside Denmark, WXE also need the Buyer’s IBAN and Swift number.

 

8. Product warranty

8.1

WXE Eyewear Limited Warranty. All non-prescription WXE eyewear is warranted for life against manufacturing defects in materials and workmanship, except Photochromic lenses, which have a tint adjustment life of 18 months, if stored correctly. 
Proof of purchase is always required in warranty cases. The lifetime warranty does not apply to normal wear, including but not limited to scratched lenses, accidental damage, misuse, and other issues determined by WXE, not to be a manufacturing defect. When WXE receives returned eyewear, which WXE has determined to be defective and thus covered by the warranty, WXE will decide whether to repair or replace. Lenses or frames that are not covered under the terms of the warranty are available to our non-warranty repair service.

 

8.2

WXE Prescription Lens Warranty. All WXE prescription lenses are warranted for 2 years against manufacturing defects in materials and workmanship. However, the 2-year warranty does not apply to normal wear, negligence, accident, or any other issues determined by WXE not to be manufacturing defects. When WXE receives the returned gloves, which WXE has determined to be defective, WXE will replace it. Proof of purchase is required.

 

8.3

WXE Gloves Warranty. All WXE gloves are warranted for 2 years against manufacturing defects in materials and workmanship. However, the 2-year warranty does not apply to normal wear, negligence, accident, or any other issues determined by WXE not to be manufacturing defects. When WXE receives the returned gloves, which WXE has determined to be defective, WXE will decide whether to repair or replace. Proof of purchase is required.

 

8.4

If the Buyer has a product that meets the either of the warranty conditions, the Buyer must fill out a warranty-form and WXE will then contact the Buyer, as soon as possible. The form can be found here.  

 

9. Property

9.1

WXE retains the full ownership of the Goods, until full payment has been received for the ordered Goods, unless a different payment agreement has been made, see section 3.5. In this case, the ownership shifts from WXE to the Buyer, when the Goods have left the WXE warehouse.

 

9.2 

Until ownership has passed to the Buyer, it must be stored and maintained properly.

 

9.3

Damages applying to normal wear and tear must be replaced by the Buyer. The Buyer has the obligation to keep it fire, theft, and water damage insured for the full value. The Buyer may not dispose of the goods sold, in a way that can impair WXE safety of the product, including but not limited to pledge, rental, or lending of goods, without WXE’s written consent.

 

10. Responsibility

10.1

WXE assumes no responsibility for delays.

 

10.2

WXE assumes no responsibility for ensuring that WXE products do not cause indirect damage or consequential loss, loss of earnings, wages, income, and savings; loss the Buyer could have avoided by reasonable measures and damage due to force majeure.

 

10.3

WXE assumes no responsibility as a result of the Buyer’s legal relationships with third parties.

 

10.4

WXE prescription eyewear does require manufactured lenses from WXE. Lenses from WXE are engraved with a unique identification sign. Deviations from this requirement means that WXE disclaims any responsibility for the use thereof.

 

11. Transfer of rights and obligations

11.1

WXE may fully or partially assign and transfer its rights and obligations to third parties, including allowing its rights and obligations to be performed fully or partly by subcontractors. Unless given written approval from WXE, the Buyer may not transfer rights or obligations to third parties.

 

11.2

WXE makes reservations for typos, price mistakes, VAT, and tax changes, sold out / obsolete products, and delivery failures from our suppliers.

 

12. The processing of personal data

12.1

The first time the Buyer places and Order from WXE, the Buyer will be registered. WXE record the following information:
- Name
- Address
- Phone number
- VAT number 
- (possibly) Fax number
- E-mail

 

12.2

WXE registers the Buyer’s details with an eye to deliver Goods to the Buyer. WXE also records an alternative delivery address if the Buyer has one. No other information is recorded. The information is not disclosed to third parties. The Buyer has always the right to oppose the registration. The Buyer also has the right to take exception to the processing of personal data.
Read more about WXE’s storage of data in WXE’s privacy policy here. If the Buyer has any comments in relation this, please send an email to: info@wileyx.eu

 

13. Governing law and disputes

13.1

The sale, the Conditions, and any dispute or claim arising out of or in connection with it or its subject matter or formation, meaning any disagreement between Seller and Buyer shall be governed by and construed in accordance with Danish law.

 

13.2

Venue of jurisdiction. Both Buyer and Seller irrevocably agree that, in the first instance, the Danish Maritime and Commercial High Court shall have jurisdiction to settle any dispute or claim between the Buyer and Seller. Alternatively, the court in Holstebro will be the place of jurisdiction. 

 

Last update: 30.11.2023